My most popular post so far wasn't a review or a post raving about a new product, but one sharing my so-far negative experiences with MAC sales staff. The post, Mac Breaks My Heart, was read, re-tweeted and commented on more than I could have ever imagined. People shared with me similar stories of MAC customer service and although the majority were negative experiences, it was nice to know I wasn't the only one who had been receiving terrible customer service, particularly at the Nottingham branch.
After the amazing response the post received, and the many encouraging comments to write to MAC about my experience, I decided to do just that and emailed the customer service team. My complaint was dealt with by a very reasonable, understanding and helpful girl called Kateyrina who assured me the complaint was being taken seriously and the appropriate measures to deal with it would be taken. As a gesture of apology I was offered a complimentary lipstick of my choice, which I felt was very kind.
I'm glad I emailed them, that my complaint is being dealt with and the appropriate measures being taken. I still don't think I will ever return to the Nottingham branch, though!
I chose shade Chatterbox, one I swatched in store and instantly fell in love with, and was on my wish list. I am so glad I chose this shade because it is just as gorgeous as I remember it being when I swatched it and I think it may become a regular lip choice for me over the summer months. A gorgeous pinky shade which isn't too bright or in your face, I actually prefer this shade to Snob, which is a favourite of mine!
I would like to thank every one who read Mac Breaks My Heart for the compliments, encouragement and kind words. You all helped soften the blow of the service I had received!
MAC Lipstick - Chatterbox - £13.50
*I wanted to point out I never had the intention to receive a free product from MAC when emailing them, but merely to discuss the service I had received at the Nottingham branch and try and understand why they felt it was acceptable to speak to people the way they spoke to me*
*I did not pay for this lipstick*