22 June 2012

A not so 'Glossybox'...

A picture of a Glossybox

 So this week saw the arrival of the June Glossybox on my doorstep. As with previous months, I was so, so excited to receive it and I squealed as I picked it up. I love receiving beauty subscription boxes and I had really high hopes for the June box. That was, until I opened it. So what did I get in this month's box?
The box is advertised as a box to help you channel your sexy summer style.

"With products covering your every summer beauty need, you can be sure you'll be beach beautiful in no time."

Serie Exclusive Pro Beauty Brush
"This classic series natural goat hair blush brush gives a supersoft make-up application."
This was the first thing I noticed and to be utterly honest, I laughed. I found it an utter joke that one of the "5 luxury beauty samples" we are promised to receive each month, was one of their own brushes. A brush which not only isn't cruelty free, but feels harsh and coarse. A brush I would never put on my face or near my products. And if you can believe it, they valued this brush at...
Full Size: £15

YVES Rocher France Mini Mascara Ultra-Volume Sexy Pulp

"An innovative maxi-brush with generous curves for a lash plumping result. 12 Hour wear."
This I was a little happier to see, as it's a handy size to put in my handbag as well as being a brand I haven't heard of nor tried before. I have used this already and it is good, except you need a minimum of two coats for any effect to be seen. I received a 2.5ml sample of this.
Full Size: 9ml £16.90

BM Beauty Summer Warmth Bronzer
"Multi-purpose pure-mineral bronzer. Add a touch of summer warmth to your face."
Ok so BM mineral make up is something I am interested in. But what I am not interested in is a tiny put of very shimmery, orangey bronzer that is difficult to use in such a small pot. It's ok, and I may try it as a bronzed highlight on some summer nights (if we get any) but I wasn't thrilled at all. I received a 1g sample of this.
Full Size: 4g £8

Agent Provocateur Perfume Samples (3)
"A new collection of three new feminine, sensual and tantalizing day fragrances."
Now this was something I was excited to see, even more so when I realised they were all pump samples. Now, personally, I don't believe in day and night perfumes. I wear the perfume I want at the time I want to. All three of these do smell lovely and are perfect for my handbag, and it's my favourite thing in this month's box. I received three 1.5ml samples.
Full Size: 50ml £39

Vichy Dermablend Ultra-Corrective Foundation Cream Stick

"Vichy's expert camouflage foundation stick for minor to severe skin flaws."
This confused me. If Glossybox had paid attention to my beauty profile, they would know that I have no minor nor severe skin flaws. They would also know that my skin tone means that none of the shades provided in this sample match me, at all. Still, I may give it a go as a concealer and see how it works. I received a 6g sample of this.
Full Size: 12g £19

A picture of Glossybox UK
Now you may ask, "What's so wrong with this box?" and yes, OK, many, many people are very happy with their boxes. But it's true, I'm not. I'm not happy at all. For starters, I think the Glossybox brush is a complete and utter joke. They have priced a non-cruelty free, scratchy feeling brush at £15, more expensive than Real Techniques brushes which are a gazillion, billion times better than this one could ever hope to be. Not only have they over priced it, but they have also included this as an actual sample of the five samples we are expected to receive each month. To me, that is utterly baffling.

Secondly, the bronzer sample and foundation starter kit sample, do not match my needs or complexion as listed on my beauty profile. This box really made me realise that although every subscriber is asked to fill in a beauty profile, in three boxes I have not received one item tailored to my profile. So what is the point of the profiles? The only good thing about this box, is the mini mascara and the perfume samples. 

After receiving this box I instantly unsubscribed. I cannot afford to be spending £12.95 a month for a box which doesn't cater to what I like. Now don't get me wrong. I know that a beauty subscription box is to receive samples of brands you have not heard of, tried before, or considered. I understand that. But I was disappointed with last month's eagerly awaited 1st anniversary box, and this one was just disgraceful.

I actually decided to email Glossybox. The email is a bit long for here but it basically said that I had unsubscribed, I wasn't happy with my box, I felt my beauty profile had repeatedly been ignored, that the brush was awful, over priced and not a justified sample. I also mentioned that I felt it was unfair that different people received different things, leaving some people with good boxes and products, and others with downright awful samples. They emailed me back, stating that they were sorry I wasn't happy, that every one received the same box (which is clear from YouTube unboxing videos, Twitter and various blog posts from other bloggers that it is not the case) and they hoped to see me return in the future.

I really felt this reply just wasn't enough from them. I felt like it was a standard reply more than likely sent to many people and they ignored several points I made. 

On Tuesday night whilst discussing this month's box on Twitter, I came across people in their hoards also severely disappointed in this month's box. As well as this, I found two blog posts, which I could not recommend enough that you read. The first, about Lucy's experience with Glossybox which you can read here. I thought Lucy's story was bad enough, until I saw another link circulating Twitter and lots of people talking about it. So I had a look for myself. You can read Jo's story for yourself, here

I have seen countless Tweets about poor service from Glossybox, people declaring that after leaving unhappy comments on the Facebook pages, that their comments had been deleted and they then blocked from commenting again. Add to this Lucy and Jo's story, the terrible box for June and the amount of people feeling let down and conned out of money, well, it isn't a great way for Glossybox to advertise themselves.

Originally when I unsubscribed I thought come October when my new Uni year starts, I'd sign up again. But after every thing I've read, stories I've heard and people who have shared their experiences with me? I won't be signing up to Glossybox again. It is an over-hyped service, with not-so-great customer service and a lack of attentive and considerate action taken for their customers. And personally, I feel it associates the brands who work with them in a bad light too. I know if I was a big brand company, I wouldn't want my products associated with Glossybox. I am more than happy to stick with She Said Beauty who always deliver, pay attention to my profile, send generous sample sizes as well as often sending full sizes, and are a cheaper alternative, too.

Personally, I believe that every human being should be treated with decency and respect. We are all the same at the end of the day; trying to make a positive and worthwhile life work for us. I try to surround myself with people like that. And when you find you are aiding a company, or a 'famous' blogger, that are the opposite to that? Well, no thanks. 

EDIT
Since writing this post I have found out that the perfume samples are in fact already free samples and easy to get hold off on the Agent Provocateur Facebook and website. This has irked me even more, leaving me feeling conned by Glossybox.

I have also since found out, that someone who works for Glossybox caused quite a stir on the Facebook page, by ~accidentally~ openly admitting the beauty profiles are never looked at nor considered, and are in fact worthless. Thanks Glossybox. Real great service.
Share:

69 comments

  1. Wow! I was considering subscribing to Glossybox (I live in Ireland) but after reading those three reviews I most certainly will not be wasting my money! I can't believe that! Publicly disgracing someone is absolutely not the way to go if you're looking to expand a business! I must give that she said beauty a check now you've said they are good! So appalled by Glossybox!

    http://conniptionqueen.blogspot.ie/

    ReplyDelete
    Replies
    1. She Said Beauty are great, and I prefer their service and they way they deal with their customers. Glossybox was fun at first - but I have my morals and they, do not fall into them. xo

      Delete
  2. There was some drama or other on their fb page as someone from the company admitted that the beauty profiles hadnt been used in the slightest or something a long those lines. I thought the brush looked like a joke too, i would have expected it to be added as an extra rather than actual product! I really don't think the company is being professional about anything and they wont be around long if they keep it like this! x

    ReplyDelete
    Replies
    1. I don't think they will be around much longer, either. It seems now they have 'succeeded' in the UK, all their interests are in the US. They need to find a balance that works! xo

      Delete
  3. I am so happy I have never subbed to Glossybox after all this trouble with them. I am pretty appalled by them and never want to be associated with such a rude and careless company with no consideration for their subscribers. From what I have read on twitter, ALOT of people will be unsubbing!

    ReplyDelete
    Replies
    1. It's a shame that they aren't even trying to redeem themselves. They are ignoring all negative comments. xo

      Delete
  4. I've never subbed to them but always check out other peoples review to see what I've missed. I've never once wished I had signed up! It seems that they think they are bigger than they really are, bbut no matter the size of a company you cant treat people that way! I suspect there will be a lot more peopl unsubbing soon

    ReplyDelete
    Replies
    1. I get that impressed, completely. I think they believe they are the best beauty box out there. But they are not! xo

      Delete
  5. Hi Tattooed Tealady - Great post!! I unsubscribed after being unhappy with the birthday box & after leaving comments on their UK Facebook page that they didnt like, not only did they remove my comments, but they also blocked me from leaving any other comments in future. I will never ever recommend them to any of my friends, they dont care for or about their customers, and I see now that they are just leaving generic replies on their FB page and taking way too long replying to concerns (I personally think that the reason they say 48 working hrs to reply is because under distance selling regs you have 7 working days to return an item bought online - if they take that long to reply, this voids your return!! - CRAFTY!!!!). Such a shame how their poor customer service and lack of delivering the service that they promise has ruined a good comcept.

    If you want to read another review of an unsubcriber, this is the link to my blog post that GB also romoved from their FB page

    http://beauflutterby.blogspot.co.uk/2012/06/june-glossybox-2012-food-for-thought.html?spref=fb

    Claire :-)

    ReplyDelete
    Replies
    1. I will have a link, thanks for sharing your story with me :) xo

      Delete
  6. I subscribed for two weeks then instantly unsubscribed. It is one of the biggest cons in the World of cons.

    You can walk into Debenhams and ask/pick up samples if you wanted to - they are basically the lazy persons samples. Is it not what blogs are for anyway? Finding new products & discovering new brands?

    For £12.95 a month I could buy one, good, full size product that I would actually use. All these boxes do are clutter up my drawers with rubbish I'd never look at. I think they've done a good job of tricking people into believing they're worth so much money.

    Basically I just want to say these boxes are utter crap! Hah! And it's refreshing to actually see people speaking up about it rather than, 'oh, look how good this miniature, tiny sample is & useful it is to my life'.

    ... possibly ranting here, apologise!
    But really, bravo for a great post! *applauds*

    Samantha xx

    ReplyDelete
    Replies
    1. Bare in mind - I do adore my Joliebox and my She Said Beauty box. But that's because they deliver great boxes and I feel like my profile is paid attention to. However, although at first I was thrilled with my first Glossybox, then subsequent two following were just not enough for me. And thank you! xo

      Delete
  7. I think you already know my feelings about Glossy Box after this months poor box, great post! xx
    Beauty by Emma

    ReplyDelete
  8. I felt pretty deflated with this months box too. The brush is horrible and isn't even suitbale for veggies/vegans, why didn't they use their common sense and put in a synthetic brush that everyone can use?! Also Yves Rocher are a brand that is sold in France, Germany etc, as far as I'm aware you can't get it in the UK. I thought the point of Glossy Box was being able to try new things and then buy them if you like it, you can't buy it here!! I think this is the end of the road for me and Glossy Box. x

    ReplyDelete
    Replies
    1. A lot of people have been disappointed this month. A lot have also unsubscribed. All I can say is I hope they pay attention to this month's feedback.xo

      Delete
    2. You can get Yves Rocher here on their UK website.
      I've never subbed to Glossybox and after seeing this it just confirms that they are a company with terrible customer service that make a profit by charging people for free samples.
      S xx

      Delete
    3. Good to hear Yves Rocher is available in the UK! xo

      Delete
  9. Definitely swapping to She Said Beauty :) I sometimes think I live in a little 'happy bubble' ha ha, I hadn't seen any of these going's on, on twitter! thanks for bringing it to my attention, I'm really shocked about said blogger's comments!

    Love, Rachel

    ReplyDelete
    Replies
    1. I'm not sure if I'm happy I've found out everything I have, or if I would have been happy in a bubble myself! xo

      Delete
  10. your post makes me feel i have made a right decision to un-sub glossybox.
    now that i have moved to italy, i am a bit tempted to see if their italian box will be better than the UK one , yet it costs 14 euros for a box...
    maybe i will think about it again... hmmm...
    xx

    ReplyDelete
    Replies
    1. Hopefully things would be different with the Italy Glossybox :) xo

      Delete
  11. After receiving this box I also unsubscribed to Glossybox. At first when I opened it I was actually really really happy with it! I got a 3 set dermalogica sample which was actually pretty big which I was happy with but on closer inspection I was just left so disappointed.

    First the brush! WTF? I held it near my face and it smells like farm, full on cow manure and its so course! I just thought it was a complete piss take, next the bronzer. I actually really really like it, if only I could get it out the pot. :|

    I was probably most excited about the Vichy foundation as I have loads of scars and dark circles around my eyes but not a sinlge one of the colours match my skin. What a waste of money and product. I got purfume samples in last months box which angered me as I can get them for free and regularly do!

    I had enough and unsubcribed, I think I might try the Jolie box nect, they seem to have much larger and better samples.

    Great post btw left me feeling quite angry and ripped off though!

    Also I'm having a giveaway and would love if you checked it out if you have some time!

    http://mylushbox.blogspot.co.uk/2012/06/100-follower-giveaway.html

    xx

    ReplyDelete
    Replies
    1. I will check it out, thanks for sharing your views, I'm glad I'm not the only one xo

      Delete
  12. Hey honey,
    Perfect review of Glossybox. I've never really had any troubles with them, and i'm STILL waiting for my June box to arrive. I think for £12.95 a month, receiving perfume samples is ridiculous! THEY'RE FREEBIES! I've had some great products in the past... but also some horrific ones. I'm praying I get the HD Brows Tweezers in my box this month, as this is the first box I'll be receiving after unsubscribing.

    I also think the fact that they have priced the brush as £15 is mad. It looks like a naff brush with they're logo on - I know some people received handbag mirrors in their boxes before - its stupid. They should be a 'freebie' add-on or something, as it's promoting their brand! Not a 'branded' sample! Who knows what's going to happen.
    They need to do a badass box with badass products and just cheer everyone up, get people back on their side.



    -Ruth
    www.xruthloves.blogspot.com x

    ReplyDelete
    Replies
    1. The mirror was in fact an added extra with the birthday box in May, which I felt was a nice touch. But this brush, is over priced and does not count as a high end luxury sample! xo

      Delete
  13. Thanks for the link. I have sent Glossybox a long complaint about the way they have treated me as a customer. I have cancelled my hubbys mens subscription and have asked them to cancel and refund my annual subscription, as the way I see it they obviously do not value my custom so I'll take my money elsewhere!

    I have also asked for an apology for the way they have implied I am a liar on Twitter when they posted we can assure you we only delete posts that contain bad language or are offensive - when my post was neither of those. Other people have told me that they have been blocked too for complaining - I understand they probably need to do a bit of damage limitation this month but this is definitely not the way to do it!

    ReplyDelete
    Replies
    1. I'm actually really surprised my post on their Facebook today wasn't deleted. They even replied! But it was a standard replied and obviously they didn't pay attention as they said they hoped I liked the July box. Er, I unsubscribed? xo

      Delete
    2. Its just laughable really, how will they grow or survive as a company if they can't take on board feedback from customers and act on it. Lots of unhappy customers this month!

      They sent me an email this afternoon and have agreed to cancel and refund my 12 month subscription.

      Delete
    3. I'm glad they refunded you! It was after all the least they could do! xo

      Delete
  14. Wow. I'm absolutely shocked by everything I've read here! That is appalling customer service and seeing as I have been considering subbing to a beauty box I'm glad unread this first! Very informative post, thank you :) xxx

    ReplyDelete
    Replies
    1. You should try Joliebox or She Said Beauty, great companies xo

      Delete
  15. Great post! I was thinking of signing up for Glossybox but this really sounds like a joke! Thanks for this :) saving me some money!

    www.sw-fashion.net

    ReplyDelete
    Replies
    1. There are beauty boxes, I get Joliebox and She Said Beauty, I'd recommend either :) xo

      Delete
  16. I subbed to Glossybox for a few months and quickly unsubbed from them after I received boxes that didn't really interest me and I had a run in with their awful customer services when I tried to cancel. They really are very unprofessional and I agree with everything you've said here xx

    http://wewereraisedbywolves.blogspot.co.uk/

    ReplyDelete
    Replies
    1. It seems every one has had a bad experience! xo

      Delete
  17. really well written post- i can only agree with you. i was so excited about this box as well but was utterly disappointed as it is just like any other monthly subscription box, maybe even worse. after hearing about the poor customer service they provide, that right there just shows how much this company must "care" about it's following; and that definitely reflects on their product.

    x Jordan
    - Boho Vanity -

    ReplyDelete
    Replies
    1. Thank you! I agree, it has reflected on this month's box xo

      Delete
  18. Agree with everything you said, this was only my 3rd box and I've unsubscribed. The only thing I'll miss is the pretty storage boxes!

    I've signed up to JolieBox as I've heard really good things. xx

    ReplyDelete
    Replies
    1. Joliebox is lovely! Can't wait to receive my June box xo

      Delete
  19. great post. I think you've summed up a lot of peoples opinions on GB. I've never subscribed to them as their boxes have never appealed to me. I also think its unfair how everyone gets a differing value of box. its also pretty funny how bloggers who get free boxes very rarely criticise them hmm. Thanks for your honesty, I've just followed your blog xx

    ReplyDelete
    Replies
    1. Me too - Every one should get the same box. Thank you! xo

      Delete
  20. Damn, I've been planning for a while now that the moment I have a slightly higher income, I would subsribe to Glossybox. This week has totally changed my opinion. I'm considering subsribing to JolieBox now - I will most definitely be avoiding GB at all costs!

    ReplyDelete
    Replies
    1. Try She Said Beauty - Seriously, I love them! Or Joliebox! xo

      Delete
  21. Wow, I can't believe how bad the GlossyBox service is over there! They are really nice in Australia but they have since been bought out and their name has been changed. They are still really nice and helpful though thank god. They probably didn't want to be associated with the Glossy Box name anymore lol But wow, the things they have done over there are shocking. I hope a better company is available to you! :-)

    ReplyDelete
    Replies
    1. It is - She Said Beauty and Joliebox are wonderful xo

      Delete
  22. Really great post, I unsubscribed too after receiving this month's box. Not a single one of the products was anything I'm interested in trying, and the brush is a joke. It's a shame though, I had such high hopes for these boxes after I received my first one (the Natural box).

    ReplyDelete
    Replies
    1. I threw the brush away. Not going anywhere near my skin or products! The natural themed box was so lovely! It was my first too xo

      Delete
  23. Wow. Just...wow. I've yet to sub to Glossybox or any other service like this because I see far too many people disappointed about the products and the money they've wasted. I figure I'd rather spend the 13 quid on something I actually want. But this is just disgraceful behavior from the company. Similar behavior from their members of staff or affiliates has happened before, but it just seems to be getting worse. Hopefully they learn from all of this, but somehow I doubt it.

    ReplyDelete
    Replies
    1. I do like beauty boxes, though. I like trying new things and they are fun and exciting. But Glossybox no longer filled that quota for me xo

      Delete
  24. I unsubscribed simply because I can't afford it anymore.

    After reading your review and the ones you mentioned, I am absolutely disgusted with their customer service and I won't subscribe ever again!
    So unprofessional and rude!

    ReplyDelete
    Replies
    1. Yet they just don't seem to be taking it into account, at all xo

      Delete
  25. After reading your blog posts, I was considering starting a subscription to a Beauty Box of some sort. Glossybox was definitely an option.
    Now that I've read these 3 reviews, I know that there is no way that I will subscribe to this box.

    I'm so sorry that you've had to put up with such rude customer service a downright awful experience, but at the same time I thank you for sharing this.

    Love B xxxxx

    ReplyDelete
    Replies
    1. You're welcome. If you still want to try a beauty box check out She Said Beauty or Joliebox xo

      Delete
  26. Great post. It has made my blood boil just as much as the others I've read. Theres only one word comes to mind when I think of Glossybox - Disgusting.

    So glad I unsubscribed when I did.
    xo

    ReplyDelete
    Replies
    1. Me too! I'm glad I am no longer subscribed xo

      Delete
  27. Wow I'm so shocked, I'm just going to read the blog posts you suggested. I'm affiliated with GlossyBox but I'm now debating if I even want to be associated with such a company anymore. I may be fortunate enough to get these boxes to review but I myself can't be excited by these boxes and when people are spending their money and their customer satisfactory rights are being ignored - I'm thinking they've lost their way. xo

    ReplyDelete
    Replies
    1. I definitely think they have. I think the great success has kind of gone to their heads xo

      Delete
  28. I've never personally subscribed to Glossybox, but I gifted 3 to a friend for her birthday. In the end I was so embarrassed by the quality of the boxes I felt I had to get her something else to make up for it. I always thought it was such a shame Carmine ended as I loved their boxes. I never had a bad experience and everything ran smoothly. I'm not sure She Said Beauty really floats my boat but I've been meaning to give Jolie Box a go for ages as I think it's a bit more "me". Lx

    ReplyDelete
    Replies
    1. I like Joliebox, but my favourite of all is She Said Beauty! xo

      Delete
  29. Ugh, Glossybox. I was with them from the very first box, and their service was great, they answered all questions getting people to sign up and that, and after they had you? Nothing. I started to express a concern around the 3rd box as items kept getting worse and worse, but they just didn't care at all - I stopped getting any response to my emails and facebook post and everytrhing became generic. Its such a shame really because the concept is great, but their service is just cowardly, thats all I can explain it as - It makes me so mad that they have ambassadors kissing butt, argh! x

    ReplyDelete
    Replies
    1. I have noticed that no matter what the complaint, whether it's a small or big one, they just don't listen and make generic responses to every thing. It's awful xo

      Delete
  30. I held off ordering GlossyBox because I wanted to make sure that they were actually worth the money and weren't just a few months of goods products to entice people. So the June box was my first ever GlossyBox, I received the exact products as you, and needless to say they have put me off beauty boxes for life. I just wish I hadn't signed up to 3 months worth at once. I wouldn't want this if it was free.

    ReplyDelete
  31. Thank you so much for being so open and honest, I recieved the same box as you but was quite happy with it, nothing amazing but happy with it, although customer service is something I look for and after reading this post I am very tempted to unsubscribe. xx

    http://buttons-blog.blogspot.co.uk

    x

    ReplyDelete
  32. I got 3 or 4 boxes, and was gutted every time! I just thought, ohh.. well It might get better. Low and behold, it did not! An agreed absolute waste of time and money! Brilliant post! Loved your honesty :)

    http://allthesimplethings563.blogspot.co.uk/

    ReplyDelete
  33. I literally could not agree more! its time GB started taking note of the hoardes of disgruntled subscribers instead of laughing in their faces!

    They are about to bite the hand that feeds them. Bigtime.

    ReplyDelete
  34. Wow! I know the glossybox here in Australia got heaps of bad reviews and it was becuase of htem that I was so hesitant to sign up to beauty subscriptino boxes, even though I loved the idea of it.
    The company must just have very small ethics in regards to customer service.

    I did sign up to two others, the Bellabox and the Lust Have it. Are they in the UK?

    ReplyDelete

Thanks for stopping by! If you have any comments or questions, feel free to leave them here. I try to respond to comments as quickly as possible, but if you have an urgent question feel free to tweet me @TattooedTealady!

Blog Design Created by pipdig