23 May 2012

MAC breaks my heart

A bit of a different post today, but I wanted to talk to you all about my experiences with MAC shop assistants. 
MAC is a brand that I always lusted after, but never thought I would see myself indulging in because as I am sure we can all agree, it is a pricey brand. But last summer I succumbed and bought my first MAC product, the matchmaster foundation. Since then I have added eye liners, mascaras, lipglasses, brushes, primers and an array of MAC lipsticks. For me, the best thing about MAC is their lipstick.

So why is it, that a brand I enjoy using, a brand I treat myself to, leaves me feeling as if I shouldn't be buying from them?

I think it mostly boils down to the service I have received when buying from MAC, a service I would class as some of the most rude, arrogant and down right atrocious service I have ever received from any company, anywhere. 

All of my MAC purchases bar two have been from the Nottingham branch. My other purchases, both lipstick, have been fine. One was from online when the new Hey Sailor! collection came out, and the other at the MAC counter in Debenhams in Highcross, Leicester. The service I received there was actually lovely, full of advice and clarity. I left feeling like I had bought something really special, and would definitely part with my pennies there again.

But the Nottingham branch? Every time I go in there, I have to persuade myself to go in. That it is after all the only place in Nottingham to buy MAC and if I want the product on my mind at that point, that I have to brave it. But after buying another lipstick from there on Friday I have come to the decision that I will never be shopping in that MAC again. So let me explain why.

  • Every time I go in there, it is insanely busy. They just seem so unorganised, as if they are lacking in trained staff, and they don't seem to take any notice of customers who have been waiting for longest, instead, with no exaggeration, going towards customers who look the part of a MAC customer, before others. Let me give you an example. On Friday when I went in to purchase a new lipstick there were around 4 other customers in the shop. I was told I would be seen to as soon as possible. Cue three school kids, two adults together and another adult coming into the store. All of which were helped and served before my friend and I.
  • The Nottingham staff are also incredibly rude. They never smile (and I am a firm believer that a smile really does make all the difference), they talk in a very 'I'm holier than thou' manner and they make degrading comments about your make up if you are not wearing everything MAC or if your make up isn't perfect. An example. When I went to buy my very first MAC lipstick it was at the end of a very long shopping day. I had been reapplying my lipstick throughout the day but by 5pm it was almost all gone. When inquiring over a red lipstick I was told, "Yeah your lipstick looks a bit rubbish really, your lips aren't very good are they, very feathery", which not only embarrassed me and knocked my confidence, but I was appalled as I have spent many years working in customer facing roles and would never dream of speaking to a customer like that. 
  • There just seems to be a massive lack of passion from the staff. As if all they care about is getting you in and out and making money. There's no helping you, no advising, no suggestions of specific shades or products. It's forceful service, it makes me feel like buying from there is a chore, not a pleasure.
It's just not the kind of service I want from a brand that I spend a lot of money on. It has gotten to the point where I know I will never be buying from that branch again, and I am even considering writing to MAC to air my issues with them. 

What do you think of the service you receive from MAC? What is your favourite and least favourite MAC branch?
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102 comments

  1. That is so strange and sad to hear, hope they take consider your complain on a higher level!

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    1. I've not decided yet whether I will contact MAC about it but if I do I'm also not sure they will even care, as another blogger had an issue with an online delivery and they wouldn't help her nor seemed to care! xo

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  2. The people in the MAC counter in Debenhams in Chester are lovely, always eager to help on all occasions I have gone there, they are full of tips and helpful advice and are always smiling! xxoo
    http://obsessedaboutbeauty.blogspot.co.uk/

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    1. It's a shame not all MAC sales assistants are the same xo

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  3. I would have to agree with you on this one. I worked at MAC for a little while and was surprised with the people i was working with. As a paying customer now i would say that the service is terrible. Oh i work in MAC so i can have a stinkin attitude. I mean the girls don't even look at you and when they do they struggle to want to serve you.
    It's a shame

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    1. I think that's definitely the case - MAC is a cult brand and the staff I have encountered think they have the right to have an awful attitude, because they work for MAC. It's not on! xo

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  4. You should def write or tweet MAC about it. Service is pretty hit and miss here in Australia too. And they wonder why we buy online!

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    1. I would just buy online but the only thing I ever really get is lipsticks and although a lot of bloggers do good swatches, I prefer to swatch them myself in person xo

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  5. Completely agree. It's very rare I get good service at MAC, Leicester and Notts are usually awful! The only MAC store I enjoyed shopping at is the Covent Garden, the staff there actually listened and helped.
    There's so many brands that are around the same price, and are better or equal quality who's staff actually want to help that I hardly ever shop at MAC now

    X

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    1. When we went to the Highcross one the staff were so lovely! xo

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  6. Ugh, I can't stand customer service like that. For me it's all about the effort you put in. I will gladly forgive a sales assistant for poor knowledge and mistakes if they are attentive and actually try to help (even if they don't end up being able to). I agree you should contact MAC. That's definitely not the kind of representation they would want at their point of sale, and probably aren't even aware of the issue.

    My closest MAC is an hour and a half away, but the girls in there are so lovely that I almost don't mind the travel. Here's hoping you find a better one.

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    1. It's nice to hear you can get to a MAC where the service is good :) xo

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  7. OMG- I could not agree more! The MAC store is a concession at the Debenhams in Oxford and the girls in there have some of the worst customer service I've ever experienced. The 'holier- than- thou' attitude you mentioned is exactly what I've experienced. And for such a highly respected brand its disappointing, and certainly discourages my custom.

    Having said that, the Norwich store assistants we're a pleasure to talk to.

    ClaireRebecca.x
    www.glitterview.blogspot.co.uk

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    1. Definitely discourages my custom! I don't think I will ever go into the Nottingham branch again xo

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  8. This makes me so mad! You should definately complain, I honestly can't stand rude people, there's just no need for it! Nottingham is my local MAC but to be honest I've never bought anything from there just because I do find it quite intimidating but when I do go in if they're rude to me I'll def complain, if they get enough complaints they might actually do something about it! xxxx

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    1. You would think so, wouldn't you! But I have a feeling if I made an official complaint it would be ignored. xo

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  9. How did I not know there was a MAC store in Nottingham?! Whereabouts is it? Although after your experience with them I'm not sure I want to go, I'm yet to hear of a MAC that have excellent customer service, they just don't seem to care! :) xx

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    1. It's just down from the Pit & Pendulum, on the side of the tram line! xo

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  10. That is really sad to hear. I live in Australia (and have been to America into the MAC stores there) and I have had pretty good service on all occasions.

    I hope they don't put you off too much. Maybe just look up swatches/reviews shop online? :)

    xo

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    1. At least it doesn't seem to be the same service Worldwide! I do look up swatches online but I always prefer to see for myself first as I am a lot darker skinned than a lot of bloggers I follow xo

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  11. WOW thats crazy bad customer service! My local MAC counter is brilliant, I love the staff in there but I would be very discouraged if they treated me like the way you described. I would totally complain, maybe write MAC an email. Their staff should definitely NOT be talking to you like that!

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    1. I'm definitely considering an official complaint xo

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  12. I know exactly what you mean. I adore shopping at my local MAC counter, all the staff are lovely and helpful and you can tell they enjoy their job and want to help. Last year I was down in England for a bit and decided to treat myself to some MAC and the service was horrendous!

    If my local MAC counter was like that I certainly wouldn't go in. And I would get in touch with MAC, it's not on!

    x

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    1. And that's why I won't be going in again! xo

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  13. In Helsinki, Finland MAC counter it's kinda hit and miss who you get there at the given time. Some are ok, some are nice and some just plain horrible customer service people. Staff in Cambridge MAC store seemed lovely tho the few times I visit it.

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    1. It seems to be an English thing though from most of the comments on this post xo

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  14. I've just sat and thought about what I would say to the Mac staff if they had said that to me:

    1) Don't you dare talk like that to me again.
    2) Your attitude stinks and for someone who works with customers your behaviour is appalling.
    3) Yes, I know my lipstick is feathery. I forgot to wear lipliner or a lip stay lipstick... but I don't see how that's any of your business to comment on?
    4) I may be able to change my lipstick but with an attitude like yours, I don't think so... now get me your manager.

    Hahaha, go in and do it next time with a straight face. I would love to see their reaction!
    xo

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    1. I won't be going in again Jess haha xo

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  15. Just spent an age writing a comment to you on here and the internet went off when I submitted it :( wahhhh! Basically all I said was the staff at Manchester are very much like this and this is the closest place to me to buy MAC (40 mins away). The staff are rude unless you have booked a Makeover and do look down their nose at you. Half of them are plastered in make up and look disgusting. The customers in there are also rude. I would complain about that assistant who said that to you as I bet there are a handful of people waiting in the wings for their job. I suggest it's best to scour the internet for reviews and swatches of things you like and then buy online! xx

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    1. I agree about the make up. Yes, wear the brand, sell the brand, but what is the need to look like you're going out on a night out?? It's not attractive xo

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    2. I agree with this about the Manchester store. I try and avoid going in because the women that work there are snotty and couldn't give a crap about customer service. It's very off putting and because of that I never go in! Oh, and Amy's right, their make up is terrifying.... I've been in the Norwich store though, and they were great - so I guess by comparison, I can definitely say Manchester is awful! Xx

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    3. Interesting to see that it seems to be a case of hit or miss with MAC stores! xo

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  16. You really should email Mac as this is not good at all! its awful! My local counter is 50mins to an hour away and I am always intimidated when i go in there, but i have an interview there next week (eee!?) I love the brand its a shame about the customer service, hopefully if i am successful I will change that (well.. i wont be awful like you said!) xx

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    1. I just don't understand why anyone even feels the need to be rude to people regardless of whether it's staff with customers or in every day life! xo

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  17. If this happened to me I wouldn't shop there either! I've never been in a shop that stocks Mac so I wouldn't know about how polite they are :/ It's their loss I suppose!

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    1. Definitely, as that shop won't receive my money again xo

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  18. OMG this is so awful! I can't believe that lady said that to you, I would be so upset if I heard that! In my MAC they're not amazing, but no where near as bad as you've encountered. What I hate though is when you ask for samples, or ask them to write down what you've been looking at, they change how they treat you straight away and it's so annoying because I do usually come back and buy them at a later time! xx

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    1. I was really embarrassed! I don't think I would ever dream of asking MAC for a sample, in fear of being burned alive! xo

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  19. I've never actually purchased from MAC only because of all the stories I hear about the ladies that work there... I'm not the most glamorous looking person so I can imagine they would probably look down on me, so it makes me not want to buy anything!
    And poo to her, your lips are loevly!!
    xx

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    1. I've heard some horror stories myself so I wanted to share mine to see if it's put anyone else of MAC too! xo

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  20. I can't believe how rude she was to you! If I were you, I would definitely complain. One whole point in retail is to get people to buy the product, and to do so you need good customer service. The service you received is just appalling.

    The only MAC counter near me is in House of Fraser in the Metro Centre, Gateshead. I always seem to deal with the same woman every time but she's lovely and extremely helpful!

    Amy xx

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    1. It's nice to hear some MAC staff are lovely :) xo

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  21. I hate bad Customer Service! As soneone who has worked in retail I just think there is no excuse for it! A helpful sales assistant makes all the difference.

    I've actually never bought anything from MAC mainly because I am too scared. I'm not exaggerating, I feel like I'm not the right "type" to buy their products and it puts me off going in there or too their departments even though I would love to try a few of their products. Your blog hasn't really changed my mind about the reception I'd get either!

    Meryl x

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    1. You could also purchase online? :) xo

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    2. I know! But like you I also like to see things in person and having never bought anything MAC before it's hard to tell whart shades I'd like. Maybe I should stop procrastinating and just do it lol!! :) x

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    3. one thing you could do is go in a store, swatch things, take note of what you want then order on line xo

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  22. Good for you to write this post and air your views. People always write good things but never the bad. I have to agree with you when it comes to MAC service. I think they think they are better than anyone else. Like MAC is top dog...I'm higher than you attitude. Somethimes I don't find them helpful they just want you as a model to do their thing. I never really buy anything from MAC anymore sadly. I'd rather invest my money in brands like Bobbi Brown or Estee Lauder. They know more and treat you better. But I suppose we can't brand everyone who works for AMC the same...there are some good sales perople out there!!!

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    1. I am beginning to wonder if in general my money is just better spent elsewhere. I don't often buy high end but there are brands out there which easily compete with MAC and after repeatedly getting poor service in this MAC branch it puts me off of shopping from MAC anywhere! xo

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  23. Having never purchased anything from Mac I can't share my experiences with you. However,by the sound of things I'm not missing much.Since I have developed my beauty obsession last year I have always considered Mac to be my all time make-up brand to own. I've dreamt of the day when I will have their entire lipstick collection. But now after hearing your experiences I'm starting to have my doubts. Don't get me wrong I'm still quite excited to make my first Mac purchase in November as a birthday treat to myself but thank you for raising this problem. I'll make sure to develop a thicker skin before going in to any Mac branches. But I shouldn't have to right?. Frankly the servive you received was unacceptable and shouldn't be tolerated. We are valued customers who deserve respect. I wouldn't know what to do if I was in your position and a shop assitant told me my lipstick was rubbish. How dare they? They can't expect us to put up with that and make a purchase with that kind of attitude right? Shame on the shop assistants. I think it's safe to say they haven't heard of the saying ''do to others what you would have them do to you'' I don't blame you for feeling that way about Mac.

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    1. It seems MAC stores can be so hit and miss, from the other comments on this post. The frustrating is I love the MAC lipsticks, which is basically all I buy from MAC now. But it's gotten to the point where something which once felt like a special purchase to me, a treat, now holds none of the enjoyment and feeling of being special that it once did. I agree, we shouldn't have to have thicker skins to shop somewhere. Customer happiness should always be put first and I just don't think that's the case with MAC. xo

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  24. I've actually never been to a MAC counter but I've ordered things online as I don't live really close to one. So I can't say if my nearest one is good/bad etc but I think it's terrible to be treated badly and I can understand why you feel this way. I would for sure try and write a letter or email and forward it to MAC or whoever you can, maybe a manager at your store? And see what they have to say because it really isn't on!

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    1. I think I will. I just hope I won't be ignored! xo

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  25. oh I totally agree! The Glasgow MAC store is the exact same. I stood for 25minutes the other week and got dismissed in 10 seconds flat "dont sell it here, phone a Pro Store" and that was it. I was raging! Plus, its the way that they act as if they are doing you a favour by speaking to you, being nice and polite costs nothing! xxxx

    http://kirstysparkle.blogspot.co.uk/

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    1. That is terrible! It's such a shame that it isn't just the one branch that seems so atrocious xo

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  26. Oh my days, completely agree!! It infuriates me how rude the staff can be at the Mac counter - I have shopped in three different locations, and only one was polite and helpful, and all three the waiting time was longer than 10 mins. Often I don't know what the right shade is, or what to wear and never has a sales assistant got this right either. Once I wanted to try a new foundation and they gave me one 2 shades darker than my skin tone!! In the end I had to give away to my friend who only wears it when wearing fake tan. Ridiculous

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    1. That really is ridiculous! My foundation is a shade to pale, so I rarely use it :( xo

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  27. I go to the Mac in Bluewater and although it takes ages for any one to look at you becuase they are all chatting to each other. i seem to get the same girl who is really nice and helpful. most of them seem to think they on a higher level of every one else though.

    Cant belive some one said that to you about your lips, thats so un professional!! not to mentioned, uncalled for!

    x

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    1. I agree, most do think they are above every one else! xo

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  28. I always get excellent service at my MAC- although I do agree that sometimes it is hard to get service because they're so busy! but that isn't their fault, really. You should definitely link this post to MAC's customer service email so they can see it for themselves.
    I am hosting a 150 follower BENEFIT COSMETICS giveaway, check it out!

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    1. I think I'm definitely going to email them xo

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  29. This is awful, you should definitely complain (maybe it'll get you some freebies too, always worth a shot, haha!) I've only bought once from a MAC counter, and the service was...okay...they were polite and civil enough but not as friendly as advisers on the Benefit and Urban Decay counters I've been to. And they all looked like something out of a TOWIE night out, in the middle of the day... xx

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    1. Haha somehow I doubt I'd get freebies :P I agree, advisers are other brands are so much better! xo

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  30. I've shopped at the Milton Keynes branch and the Birmingham branch and staff have been wonderfully helpful at both - I really think you should complain, they need to know how their staff are dealing with their customers in your branch. Not on. xx

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  31. That is awful!! You must write and complain, I would. I have always had good serice in mac so far but have heard a few people talk about bad experiences. Good customer service doesn't take a lot but goes a long way aqnd there is no need to be rude. xx

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  32. Thats a terrible way to be treated! Bar being disorganised occasionally my local MAC (trafford centre, selfridges) tends to be pretty good. There was one SA who actually started recognising me and my mum after a while.
    xx

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    1. Aha you must be regular customers :) xo

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  33. OMG!!! This is rude on another level!!! I can't believe they actually treat people like this. I have never been a fan of MAC, for this exact reason.
    I own 2 MAC products, one is a brush, one is a lipstick I won. I hate MAC staff and feel intimidated by them and I will never ever buy anything from MAC again!!!

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    1. It's just such a shame because I love the lipsticks so much :( xo

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  34. The girls in the Leeds MAC (inside Harvey Nichols) were often hit and miss when I lived there three years ago. One in particular was always lovely, but the others often seemed bored. Some were useful but there was a sense of only helping customers because they had to, not because they genuinely gave a damn.
    A friend of mine who lives there said the other week she'd never go in again because she feels like she just always gets ignored whenever she tries to buy anything, so maybe it's a MAC-wide problem. It's pretty stupid really as you'd think good customer service would be a driving force; usually make-up girls are so pushy and attentive! No Estee Lauder girl I've ever experienced has been dismissive, nor Chanel, Dior, YSL or BeneFit so it's beyond me why the MAC girls seem to think they're above all others.
    The closest place to buy MAC in person for me is now over an hour away in Newcastle, and I've no idea what they're like up there, so I've been ordering online since 2009. At least their website isn't shitty!
    xo

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    1. That's the impression I get with a lot of MAC girls, that they are bored and don't want to be there. It makes me wonder if they just work there for free make up and discount! None actually seem happy to be there xo

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  35. YES!

    My friend and I were discussing this the other day and we said that the lack of enthusiasm is killer! The amount of times I've gone in there after a bad day (or a very good day!) and have been more than willing to blow my entire student loan and they just don't take advantage. You ask for a bright lipstick that would suit your skin tone and they just point at a couple and give you dirty looks!

    To be fair to them, I've met a couple who have been complete gems; helpful, knowledgeable and cheery! So I guess it's just where you go and whether you catch them on a good day...

    Great blog by the way, beautiful :)

    Sophie x

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    1. Me too, plenty of times I go into MAC and could easily get away with spending £100-200, and instead leave with nothing or at most, a £13.50 lipstick.... Bad for sales really! xo

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  36. So sad to see that this cna ruin an shopping destination :( I would hate to have this happen to me and feel as though every shopping experience you should be treated extremely well if expected to buy someting!
    taylor
    Girl Meets Beauty.

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    1. Same here, especially with higher costing brands, you don't want to be nor expect to be, treated badly! xo

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  37. What awful experiences! I'm appalled that the staff made a comment about your lipstick and lips ... that was definitely out of line. Rude, unprofessional, inappropriate and downright against everything customer service is supposed to be. I can definitely empathise why you won't want to shop at that MAC branch again and it's a real pity. Their loss, I suppose. I haven't really visited many MAC counters but the brief times I have been, they did seem quite busy and weren't all that attentive, but at the time I didn't mind because I was just casually browsing and not really seeking any particular assistance. I'm sorry that you had to be subjected to such terrible treatment though!

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    1. I think what I found most shocking about the comment was that it was my first lipstick, I was so excited, and to hear that, it just made me want to leave! xo

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  38. Sorry to hear this terrible service, it isnt much different where i live either! At the Leeds branch the MAC ladies were very rude to my sister who was looking for a foundation tester. As many reviews state that MAC products are not good for oily skin types, my sister decided to get a free tester first ...once the woman realised she wasnt going to buy anything they compltetely ignored her for half an hour! They kept busy with other customers and told her they'd check the stock levels ..but never did! Its appaling and dont take any notice about what they said about your lips, atleast you still look beautiful whereas they can mask their horrible personalities

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    1. Yeah I get the impression that asking MAC for samples would be blasphemy to them! xo

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  39. I too have to use the Nottingham branch, their customer service leaves a lot to be desired! When you're paying that much money you want better service ! It makes me so angry xx

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    1. I won't be shopping there again, that's for sure! xo

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  40. I definitely agree MAC doesn't have great customer :) I wish they would see this and realise something has to be done! I feel like I'm always left waiting like you, which is so annoying and sometimes I just leave! It is a bit hit and miss though some girls (especially the one that did my makeover) are absolutely lovely others I have found made sarcastic comments and look down on me! I can't believe what she said to you though I would definitely make a complaint :) <3

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    1. I have emailed them now to make an official complaint as well as linking them to this post! xo

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    2. Oh good :) hopefully they will take all these comments into account!

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  41. This is why I don't like shopping for high end make-up brands at their stores purely because they all seem so snotty and stuck up xo

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    1. It's only MAC I've experienced bad service with xo

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  42. That is so sad. You'd think they'd be willing to show you some respect, especially considering the amount of money you've probably spent there over the years! There isn't a MAC counter anywhere near me, so I have to purchase MAC online, this post has made me fairly thankful of that.

    www.nicolayoung13.blogspot.co.uk xo

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    1. If I buy from MAC again this may be what I do myself, too xo

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  43. My first MAC purchase was a foundation and I was looking for some genuine advie with the shade and the formula so it would help the concerns I had with my skin. The lady was completely uninterested and unhelpful. She basically made me feel stupid for not knowing which one would be right for me. It was in an airport and surprisingly wasn't busy. I was the only shopper in that area and there were 3 sales assistants. I ended up buying one anyway as I really wanted the product, if I didn't I definitely would have just left. I think thats the problem really, they know they have a good product that gets alot of hype, so they feel as though they don't need to offer good customer service. Retail staff are generally poorly trained which just makes no sense at all. The bigwigs in Head Offices don't see it a necessary, all they seem to care about it is meeting and smashing targets and other KPI's.

    joanne from jimmilou.com

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    1. I get that feeling a lot in MAC, that if you don't know everything about every product that they look down on you! xo

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  44. Completely agree, I was ignored for over 20 minutes at their selfridges birmingham counter so walked off and shopped at nars instead!

    Their Leeds branch in harvey Nichols makes me feel like I am dirt on the bottom of their shoe, and when my sister asked to be matched to foundation at the debenhams counter in Sheffield they practically laughed at her.

    The only time I have ever had decent service at a mac counter was in America, where they went above and beyond to make sure I was happy, and in covent garden about six years ago. They are seriously lacking in the customer service department and I now refuse to purchase from them other than online when they have shipping offers x

    josieowen.blogspot.com

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    1. It's such a shame because the things I have heard from others too about their poor customer service is really not going in their favour xo

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  45. I completely agree about the Nottingham store, completely rude and so disorganised. Won't ever shop there again, it's a shame really because the brand has so much potential. X

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    1. I just don't understand how the Nottingham branch staff can get away with the way they treat customers. My best friend who is usually who I go shopping with, won't even go in there, because they've treated her almost as badly as they have treated me! I've never in my life had a shop I was put off of going in to, until now! xo

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  46. The Cambridge branch is the opposite, they were really lovely and even did all my make up without me making a purchase! It is a real shame that for such a high end brand the people skills are lacking! xox

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    1. Nice to know some branches have lovely staff :) xo

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  47. I've just read your post after seeing your most recent one. I'm shocked at how you were spoken to! I work in customer service and I have done for four years now and I would never, ever dream of talking to somebody like that.

    I'm really quite shocked!

    I'm glad it has been sorted out for you now :) x

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  48. That is so sad to hear. I don't understand why the mac assistants are like that. Their job is to help people.

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  49. I've gone off MAC loads lately. I used to love MAC, was the first makeup brand i really went for then I discovered other brands and found they were much better if not cheaper. The bad quality that keeps coming with a lot of their products, especially limited edition is off putting. For me it's the really bad customer service. The MAC store in Cardiff was one of the most patronising shopping experiences I have ever had. Because i'm really pale, MAC's foundations have always made me look orange, so when I saw they had a new colour out - NW10 I was eager to try it. I swatched it on my hand and thought this might be my colour. I asked the sales guy in the store if he would put it on me so I could see what it looked like. Right away he refused saying "it wouldn't suit you" so I said back to him put it on my so I can see and he just repeated himself in this sort of patronising attitude. I have no idea how he knew what suited me, being as I have never asked him to put colours on me and has never dealt with my face once. He put the darker colour on me which was what I knew it would look like - orange. I ended up going to the counter in Debenhams and asking the sales girl in there if she would put NW10 on me, a request she never had a problem with. I've been using NW10 for a while now and it's definately my colour and doesn't look orange. I might not like the quality of Studio Fix, but thats another matter. It's about time some of these apparent makeup artists learnt how to deal with a customer who knows what she wants, especially when she is paying around £20.00 for it. The customer is always right.

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  50. I was in the Nottingham mac store yesterday afternoon. I understand it was Saturday and busy, also raining so people were likely killing time. But the store was hectic, noisy, unorganised and very dimly lit? I couldn't agree more with the comments about hardcore night out make up during the day I made eye contact with 3 women before almost shaking my product in a 4th woman's face for attention and they were ALL orange and caked up with harsh make up. The product I wanted was fix + the travel size. "We don't do samples" i repeated myself and was told they were out of stock. Trying to make my way out of the store was like a maze of staff doing nothing and customers blocking all routes. The store needs to be bigger/laid out better.

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